The company SELARL Pharmacie de l'Envigne is registered in the trade register under RCS Poitiers number 439 616 335. Its postal address is 11 place du Général Pierre and its e-mail address is pharmaciedelenvigne@perso.alliadis.net

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Any order for a product appearing in the online store of the produits-veto.com site (below THE SELLER SITE) requires consultation and prior acceptance of these general conditions of sale. The click to validate the order implies full acceptance of these. This click has the value of a “digital signature”

Subject (dropdown menu)

The purpose of these general terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the SELLER to the consumer.

Order confirmation

The contractual information will be confirmed by e-mail to the address indicated by the consumer in the order form.

Proof of the transaction

The computerized registers, preserved in the IT systems of the company THE SELLER under reasonable conditions of safety are considered as the proofs of the communications, the orders and the payments made between the parts.

Archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product Information

Every effort has been made to ensure the accuracy of the information presented on SITE SELLER. THE SELLER or his suppliers are not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even if the SELLER has been aware of the possibility of such damages. Names and brands of products and manufacturers are used for identification purposes only. Photos, descriptions and prices of products are not contractual.

Period of validity of the offer and the price thereof

Our prices are valid for the day.

Delivery method

The products are delivered to the address indicated by the consumer on the order form and only in the geographical areas that we serve. All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of shock (holes, traces of crushing etc ..) on the package, and if necessary to refuse the package. An identical new product will be returned to you at no cost. The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued upon receipt of the package, can not be supported. As in any shipment, it is possible to be late or the product goes astray. In such a case, we contact the carrier to start an investigation. All efforts are made, as long as necessary, to find this package. If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to his expenses. We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.

Delivery problem due to the carrier

Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature. The consumer must at the same time confirm this anomaly by sending the carrier within (2) two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The consumer must send a copy of this letter to the SELLER'S ADDRESS. Without this fact, we do not proceed to any trade.

Delivery errors

The consumer must formulate with the SELLER, on the same day of delivery or at the latest on the first working day following delivery, any claim of delivery error and / or non-conformity of the products in kind or in quality with respect to the details on the order form. Beyond this period, any complaint will be rejected. The formulation of this complaint with the SELLER may be made to the SELLER'S ADDRESS. Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release THE SELLER from any responsibility towards the consumer. In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the SELLER as a whole and in its original packaging in impeccable condition to the SELLER'S ADDRESS. To be accepted, any return must be reported and have the prior agreement of the SELLER, who in case of agreement will reship the package to the correct address. The shipping costs are the responsibility of the SELLER, except in the case where it turns out that the product does not correspond to the original declaration made by the consumer in the right direction of return.

Product warranty

The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of latent defects of the thing sold. The consumer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER SITE and that the SELLER disclaims all liability for defective products. Consequently, in the event of damage caused to a person or to a good by default of the product, only the responsibility of the manufacturer of the latter can be sought by the consumer, on the basis of the information appearing on the packaging of the said product. The warranty period is one year (1 year). All products modified or repaired by the customer or by any entity other than the service providers chosen by the SELLER are excluded from this guarantee.

Right of withdrawal

The right of withdrawal only applies to natural persons. In accordance with Articles L. 120-21, the consumer has a period of fourteen (14) calendar days to return, at his expense, the products that do not suit him. This period runs from the day of receipt of the consumer's order. Any return may be reported in advance to the SELLER's customer service. The product must be returned to the SELLER'S ADDRESS. Sensitive products must not have been unsealed, so that the consumer can benefit from the right of withdrawal. Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of the exercise of the right of withdrawal, the consumer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the consumer. In the event of exercise of the right of withdrawal, the SELLER will make every effort to reimburse the consumer within fourteen days.

Rights of use

The use of the brands present on the site is strictly prohibited.

Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a case of force majeure. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then approach each other, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure event lasts longer than one month, these general conditions may be terminated by the injured party. Expressly, are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Not partial validation

If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.
No waiver
The fact for one of the parties not to claim a breach by the other party to any of the obligations under these terms and conditions of sale can not be interpreted for the future as a claim the obligation in question.

Applicable law

These general conditions are subject to French law. This is the case for the rules of funds as for the rules of form. In case of dispute or claim, the consumer will first contact the SELLER for an amicable solution.

Data protection

All the data that you entrust to us are in order to be able to process your orders. Under Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, you have with the SELLER a right to rectify, consult, modify and delete data that you provide to us. have communicated. This right can also be exercised online.

disputes

Any order placed through the SELLER SITE carries the customer's acceptance, without any restriction, of the SELLER's general conditions of sale. In the event of sale to a legal person, any difference relating to the sale (price, GTC, products, etc.) will be subject to French law before the Commercial Court of the SELLER's head office.