What is an FAQ?

FAQ - Frequently asked questions - Veto products

Hello animal fan! Let's dive into the FAQ of Produits-veto.com, the corner where even serious questions are addressed with a dose of humor. Need to know when your package will arrive, how to get an invoice, or why our emails are sometimes shy? We have the answers (and a joke or two) for you! Let's FAQing go!

First of all, what is an FAQ? A FAQ is an acronym that means Frequently Asked Questions. You can find this type of page on many websites, they have existed since the dawn of time, well since the beginnings of the Internet at least. What is the point ? The FAQ lists regular questions asked by visitors/buyers to assist other visitors who may have the same questions.

Below, here is a list of questions, but be careful, this is not a grandmother's recipe, it changes more often than a Netflix film. We remain at your service to answer all your questions, even those about invisible unicorns, that's what we're here for! 🩄✹

The delivery is broken down into several stages: Preparation, shipping and routing:

  • The preparation : You place the order on day A, it will be prepared the next morning between 8am and 12pm (excluding public holidays and weekends). Some products (less than 10%) are subject to supply by our dispatchers/laboratories which may delay shipment by 24 hours. Trick : If you place your order before 08:00 a.m. on day A, it will be prepared on day A between 08:00 a.m. and 12:00 p.m., but shh, it's a secret.
  • Expedition : We work with Colissimo, which has the largest delivery network in France. Yes, because the delivery person is often your postman. Orders are picked up every day from Monday to Friday at 14 p.m.
  • Routing : Colissimo is committed to delivery within 48 hours in France and overseas departments, 11 to 31 days for overseas territories and 3 to 8 days for international delivery.

The deadlines are theoretical, life is not a long calm river of course, this is why we invite you to take your precautions for your orders, a little anticipation will avoid a break in your treatments.

When you are on your customer area (Press on the all blue man named “My account”):

  • Click on “Orders”;
  • In the “Actions” column, press the “View” button in front of the desired command;
  • Go down to the bottom of the screen, below the billing address, there is a blue button named “Print”, click on it;
  • A new window opens, on the side panel, click on the drop-down list named “Destination” or “Printer” (depending on the browser used) and choose “Save as PDF”, then press the “Save” button at the bottom;
  • Select the location on your computer/mac/smartphone/minitel/typewriter, rename the file then press “Save”

And there you have your bill. Still can't do it? Send us an email, we will send it without worries.

It may be as previously specified that we need additional time because the quantity in stock in our pharmacy is not sufficient in our pharmacy. Or that there is a problem with your address. In this case we transform your order from “In progress” to “Pending”. Here are the reasons for this status:

  • Insufficient stock : Your order contains a product requiring additional supply. We have 80% of the products available for sale in the pharmacy. 15% of the products are delivered the next day by our dispatcher. The remaining 5% are laboratory orders requiring an additional period of up to 7 days.
  • Lab break : This happens, we learn when ordering restocking that the product is out of laboratory. This means that the stock is exhausted at the distributor as well as at the laboratory. The return of the product can be immediate (within 7 days) as after several weeks. We will then contact you to offer you a solution:
    • Wait for the return of the product
    • Partial refund and shipment of the rest of the order
    • Full refund of the order
  • Wrong, partial or duplicate order details : all these reasons can cause your order to be placed on hold while we receive additional information from you.

We advise you to contact us in order to have more information on your order. We will be happy to answer you.

Nay! Each evolution of your order gives rise to a communication. If you don't receive anything, there is a problem:

  • Your email address is not correct : We can never repeat it enough, but check your contact details several times so that our exchanges and delivery go smoothly. We cannot guess that your first name is spelled Matieu, Mathieu, Matthieu, Matthew, Matt YEUX so we cannot act and verify each address.
  • Spam or junk mail : We will never say it enough but check that the emails have not automatically arrived in the “SPAM” / “Junk Mail” folder. Mailboxes do not always know how to distinguish between a promotional or commercial email
  • Your order has not been validated : The validation of order on our site is followed in the seconds/minutes which follow by an email of confirmation. You have nothing, contact us..

You will receive a Products-veto.com email when:

  • You place an order
  • Your order is complete: Completed means for us that the order has been prepared and is ready to be picked up
  • Your order has been refunded
  • Your order is pending: We are encountering a delay in the preparation of your order

Once your order has been picked up, Colissimo takes over and will send you the delivery information by email or SMS. We invite you to enter a mobile phone number and a valid email address.

We regularly receive this legitimate question from our dear visitors/buyers. Why the price of products changes between the start of their visit and the placing of the order. The reason is a mix of IT and legislation. When you arrive on Produits-veto.com, the website does not necessarily know you, so it is based on your location and the configuration of your Internet browser. What does that mean ?

  • If you are based in European Union : The prices displayed will be the prices excluding taxes accompanied by the tax of the country where you are domiciled.
  • If you are in the Dom Tom or in the Monde (outside the EU): prices will be displayed excluding taxes before providing an address.
  • You have a VPN or a browser blocker de ads : It's very good, it's a good reflex, but it can alter the display of prices on online sales sites.

Prices are based on the place of delivery (and not billing) so be careful as long as we do not have your address, prices may change if you are in one of the cases mentioned. We reassure you right away, NO we do not speculate on our visitors, and we do not increase prices between two visits like airlines or tourism sites.

Why is the delivery location taken into account? 

Quite simply because the legislation requires it, particularly in Europe. The VAT applied is that of the place of delivery, when entering the small boxes built.

So to help you, to ensure you have the final price, choose your products by adding them to the basket, fill in your details and you will no longer have any surprises.